Return & Refund Policy — AMISMA

Last Updated: February 2026

At AMISMA, we want customers to be satisfied with their purchase. This policy explains when returns and refunds may be approved.

Return Eligibility

Customers may request a return or refund if:

• The item arrives damaged or defective

• The wrong item was received

• The item is confirmed lost in transit by the carrier

Return requests must be submitted within 30 days of delivery.

Non-Returnable Situations

Returns or refunds are generally not approved for:

• Change of mind after delivery

• Incorrect shipping address provided by the customer

• Orders refused at delivery

• Minor packaging damage that does not affect product use

Damaged or Incorrect Items

If an item arrives damaged or incorrect, please contact us and include:

• Order number

• Photos of the item and packaging

• Brief description of the issue

Once reviewed, we will offer a replacement or refund if approved.

Lost Packages

If tracking confirms a package is lost, AMISMA will offer a replacement or refund after the carrier investigation is completed.

Refund Processing

If a refund is approved:

• Refunds are issued to the original payment method

• Processing time is typically 5–10 business days, depending on the payment provider

Order Cancellation

Orders may be canceled only if they have not yet been processed or shipped.

Fair Use & Abuse Prevention

AMISMA reserves the right to review refund requests to prevent fraud or policy abuse while ensuring fair treatment of all customers.

Contact Information

For return or refund requests, please contact:
Email: medhanine1204@gmail.com

Please include your order number to help us assist you faster.