Contact Information Policy — AMISMA

At AMISMA, we are committed to providing reliable, transparent, and professional customer support. This Contact Information Policy explains how customers can contact us and how we handle support requests.

Customer Support Contact

For any questions related to orders, products, shipping, returns, or general inquiries, customers can contact us using the details below:

Support Email: medhanine1204@gmail.com

We provide support for:

• Order status and tracking

• Product questions and usage support

• Returns and refunds assistance

• Shipping inquiries

• General customer service

Support Response Time

We aim to respond to all customer inquiries within 24–48 business hours.
During peak seasons or holidays, responses may take slightly longer, but we always strive to reply as quickly as possible.

Customer Support Availability

Customer support operates during standard business days (Monday – Friday).
Messages received during weekends or holidays will be answered on the next business day.

Customer Responsibility

Customers are responsible for:

• Providing accurate contact and order information

• Including order number in support requests when available

Providing complete information helps us resolve issues faster.

Professional Communication Commitment

AMISMA is committed to:

• Providing respectful and professional customer service

• Resolving customer issues fairly and efficiently

• Maintaining clear communication throughout the support process

Policy Updates

AMISMA reserves the right to update this Contact Information Policy to reflect operational or service improvements. Updates will be posted on our website when applicable.